Everything you need to know about ordering from PartsBD. Can't find your answer here? Contact us any time — we're always open.
Find your part, add it to the cart and go to checkout. Enter your name, phone number and delivery address, then place the order. No account or online payment is needed — we will call you to confirm before dispatching.
Every product page lists the motorcycle models the part fits, along with OEM or part numbers where available. Still unsure? Message us your bike model and what you need — our team will identify the correct part for you before you order.
Yes. Contact us with your bike model and a photo or description of the part (or the number printed on your old part), and we will find it and share a direct link with you.
We offer cash on delivery (COD) across Bangladesh — you pay only when your parcel arrives and you have inspected it. For large or workshop orders, advance payment by bKash/Nagad can be arranged; contact us to discuss.
Yes — delivery is free on every order, everywhere in Bangladesh. The price on the product page is the price you pay at your door.
Inside Dhaka, most orders arrive within 1–2 working days. Outside Dhaka, delivery usually takes 2–4 working days depending on your area. We dispatch quickly and share courier tracking details so you can follow your parcel.
After you place an order you receive a tracking link. Every parcel goes out with a reliable nationwide courier, and you can also call or message us any time for a status update.
We deliver nationwide — homes, offices and workshops in cities, towns and villages. If our courier reaches you, we deliver to you.
You have 30 days to return a part. If it is unused, in its original packaging and in resalable condition, we take it back — no awkward questions. If we shipped the wrong item or it arrived damaged, we replace it at our cost.
Genuine manufacturing-defect coverage on applicable parts for one year from delivery. If a part fails under normal use because of a manufacturing fault, contact us with your order details and we will replace it. The warranty does not cover normal wear beyond a part's service life, accident damage, or improper installation.
If we recommended the wrong part, we own the mistake and exchange it for the correct one. That is why we ask you to double-check your bike model — or contact us before ordering — so the first parcel is the right one.
Yes. We list only genuine parts sourced through proper supply channels, with OEM and part numbers shown wherever available so you or your mechanic can verify before installing.
Yes — we work with workshops, garages and resellers on regular supply. Contact us with your requirements and location to discuss pricing and delivery arrangements.
Reach us any time — we mean it when we say always open. Phone calls and WhatsApp messages usually get the fastest response.