Privacy Policy

1. Who We Are

PartsBD (“we”, “us”) operates partsbd.com, a Bangladesh-based online store for genuine motorcycle parts and accessories, located at A.Ali Complex, Level-05, Space-03, R.N Road, Jashore, Bangladesh. For any privacy question or request, contact us using the details at the end of this page.

2. Information We Collect

Information you give us when ordering

• Full name
• Phone number
• Delivery address
• Order details — the products, quantities and amounts you ordered

We collect only what we need to confirm, deliver and support your order. We do not ask for and do not store card or bKash/Nagad credentials on this website — payments are made in cash on delivery or arranged directly with you.

Information collected automatically

• Basic technical logs (such as IP address and browser type) needed to operate and secure the site and to prevent fraud and abuse.
• Anonymous usage information that helps us understand which pages and products are useful, so we can improve the store.

3. How We Use Your Information

• To confirm, process, deliver and track your order
• To contact you about your order — confirmation, delivery updates, or issues
• To handle returns, warranty claims and support requests
• To detect and prevent fraud and misuse of the store
• To improve our catalogue, website and customer experience
• To send you service messages about your order. We do not send marketing spam, and we do not sell your information.

4. Who We Share Information With

We share the minimum information necessary, only with parties who help fulfil your order:

• Courier partners — your name, phone number and address, so your parcel can be delivered and cash-on-delivery payment can be collected.
• Service providers — infrastructure and communication services (for example hosting, SMS or email delivery) under obligations to keep your data safe.
• Law enforcement — only where required by applicable Bangladeshi law or a valid legal process.

We never sell your personal information to anyone.

5. How Long We Keep It

Order and delivery records are kept for as long as needed to serve you (warranty claims, returns, repeat orders) and to meet accounting and legal requirements, after which they are deleted or anonymised.

6. How We Protect It

Access to customer data is restricted to trained team members who need it to do their jobs. Data is transmitted over encrypted connections, stored securely, and never left lying around in plain sight. No system is perfect, but protecting your information is a responsibility we take seriously — if you ever suspect a problem, tell us immediately.

7. Your Choices & Rights

• You can ask us what information we hold about you, and request a correction or deletion.
• You can ask us to stop contacting you about anything other than your orders.
• If you placed an order and want details removed, we will do so while keeping the minimum record required for accounting and legal purposes.

To exercise any of these, contact us with your order number or phone number and we will respond promptly.

8. Cookies

The Site uses a small number of essential cookies and browser storage entries to keep your cart working and the site secure. We do not use advertising or cross-site tracking cookies.

9. Children

PartsBD is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to This Policy

If we change this policy, the updated version will be published on this page with a new “last updated” date.

11. Contact

Privacy questions, requests or concerns — reach us any time:

• Email: partsbd2026@gmail.com
• Phone / WhatsApp: +880 1772 477 981
• Address: A.Ali Complex, Level-05, Space-03, R.N Road, Jashore, Bangladesh
• Hours: Always Open — we take orders and answer messages around the clock.